Come Monday...Amazon.com's A-to-Z Guarantee

“Come Monday…” is a weekly series that will involve a review of (or commentary about) websites, movies, documentaries, television shows, sports, music, and whatever else may tickle my fancy at the time.  Be assured that these reviews will be generally positive, as in accordance to the Jimmy Buffett song “Come Monday.”  This is subject to change, however.  In fact, I would be most derelict in my duties to neglect going on a rant every once in a while.  For rants promote change, and change can be good—right?  Therefore, since good is generally considered as being a positive force in 99.3% of the parallel universes that I am aware of, even a rant could be considered as being something positive, and a genuine hissy-fit would be even better (so I’m told).

We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Payments; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase.

I know of some, who have not received the best of service from [Amazon.com] (in their opinion).  In fact, one can literally see steam starting to roll out of her ears when my sister-in-law is asked about her experience with Amazon.com.

I, on the other hand, have received nothing but incredible service from the online retail giant.  Whether or not this has anything to do with me finally getting some of the respect I so richly deserve to receive, I do not know, but I can tell you that they have bent over backward to make sure I was happy (in my opinion).

Some trouble with a couple of items I recently purchased on the site serve as perfect examples of how willing Amazon.com has been to insure my complete satisfaction.  The trouble with one item was even totally my fault.  For I failed to notice that it was the wrong cable when I ordered it, and not only did they immediately refund my money when I asked if I could return it, they also did not require me to send the wrong cable back!

The trouble with the other item was not my fault.  For it simply did not work, and Amazon.com did want me to send it back.  This was made as painless as possible, though.  For they both arranged and paid for the return shipping, and UPS truck picked up the package at our front door.  Furthermore, the purchase price was returned to me as soon as they received confirmation from UPS that the item had been picked up.  No, they did not even wait to see if I had actually sent the item back to them!

Hey, I must admit that I hate it when things go wrong with a purchase more than most, but when a seller/distributor is sincere in their efforts to insure customer satisfaction (within reason, of course) I am a very happy camper.  Too bad [Dell] has gone over to the dark-side.

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